Effective Date: 15-12-2025
Onesetu (“Onesetu”, “we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, transfer, and protect information when you use our services, including SMS, RCS, Voice, Cloud Calling, WhatsApp Business API, Enterprise Email, and related applications (collectively, “Services”).
By using our Services, you consent to the practices described in this Privacy Policy. We comply with Indian laws, including the Information Technology Act, 2000, as well as GDPR (for EU users) and CCPA (for California residents) where applicable.
This Privacy Policy provides a fully comprehensive, deeply detailed, and legally aligned description of how Onesetu (“Company”, “We”, “Our”, “Us”) responsibly collects, manages, processes, stores, protects, transfers, and governs all categories of information shared, transmitted, or generated by users, visitors, clients, developers, resellers, business partners, enterprises, and any individual or organization interacting with our platform.
This Policy applies to our website, dashboards, portals, mobile applications, APIs, integrations, communication systems, support channels, backend services, cloud architecture, and every product or service we offer now or in the future. By accessing or using any of these platforms, you explicitly acknowledge and consent that your information may be processed strictly in accordance with this Privacy Policy.
We maintain complete adherence to all applicable laws such as the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, telecom regulatory guidelines, compliance directives, and internationally recognized data protection frameworks, ensuring that your data is handled with utmost transparency, respect, accountability, and lawful processing.
We collect various categories of information to ensure seamless service delivery, platform security, legal compliance, performance optimization, and user experience enhancement.
This includes your name, phone number, email address, business name, profile information, communication preferences, account credentials, and any details you voluntarily submit during registration, onboarding, ticket creation, or communication with our support team.
This may include identity documents (Aadhaar, PAN, GST, business certificates), financial data, bank account details, GST information, compliance files, and any document submitted for KYC verification, vendor onboarding, payout processing, contract execution, or regulatory compliance.
We collect business licenses, invoices, transaction records, messaging credits, billing data, purchase history, payment confirmations, payout transactions, settlement reports, and any document required for audit, taxation, telecom filings, or ledger maintenance.
We automatically gather details such as IP address, browser type, device ID, operating system, network provider, cookies, timestamps, session identifiers, location approximations, access logs, error logs, API request logs, dashboard behavior analytics, click-paths, frequency of visits, and performance metrics to maintain system optimization, security, fraud detection, and operational consistency.
This includes sender IDs, message content (only when required for routing or compliance), delivery reports, API payloads, call metadata, recorded calls (only when legally enabled and consented), cloud calling logs, virtual number logs, template submissions, webhook responses, and all communication lifecycle data generated through SMS, RCS, WhatsApp Business API, voice services, emails, verifications, and automated workflows.
We collect information shared during partnership creation, commercial agreements, recruitment, interviews, employment verification, contract fulfilment, reseller onboarding, integration documentation, and any details exchanged for compliance, financial settlement, or operational collaboration.
Your information is always collected for legitimate, lawful, and essential purposes only. These include identity verification, account authentication, service delivery, communication routing, fraud prevention, compliance with telecom and government mandates, operational enhancement, customer support, billing, auditing, dispute resolution, and regulatory adherence.
No information is collected without purpose, and no processing is conducted without an appropriate legal basis or your explicit consent when required.
Your details are used to register your account, validate your identity, enable login sessions, verify ownership of communication channels, secure your credentials, and protect your digital assets.
We use your information to deliver high-performance communication services including SMS, WhatsApp Business API messages, voice calls, RCS messaging, emails, cloud communication, virtual number routing, and campaign execution.
Your device logs, IP address, and network data help us monitor stability, detect anomalies, maintain uptime, prevent abuse, identify malicious activity, block fraudulent accounts, secure configuration settings, and comply with telecom security audits.
We use your business details, transaction records, and payment confirmations to generate invoices, process transactions, initiate refunds, maintain billing accuracy, provide settlement reports, and follow statutory taxation guidelines.
Your information helps our support team diagnose problems, investigate delivery issues, check account activity, validate identity before providing support, and deliver fast, accurate solutions.
We analyze system usage patterns, performance data, error trends, and user interactions to enhance features, optimize delivery routing, improve dashboard intelligence, introduce new tools, and build more efficient communication infrastructure.
Your data may be processed to comply with:
We only share what is legally necessary and strictly with authorized authorities.
We never sell, trade, or misuse your data. Data is shared only with trusted partners under strict confidentiality agreements.
To ensure message and call delivery across networks.
For server hosting, database management, backups, and secure cloud operations.
For payment processing, payment settlement, fraud monitoring, and financial compliance.
To detect suspicious activity, optimize routing, identify system vulnerabilities, and maintain security.
Only when mandated by applicable laws, notices, court orders, or compliance requirements.
Although no system can guarantee absolute protection, we continuously upgrade our defenses to ensure maximum safety.
We retain data for durations required by:
Once the purpose is fulfilled, data is permanently deleted or anonymized beyond retrieval.
The Brand may reach out to you through WhatsApp, SMS, RCS, email, voice alerts, push notifications, in-dashboard broadcasts, and other authorized digital communication channels to send important updates, feature announcements, policy changes, security notifications, account alerts, service-related information, billing updates, and promotional content related to our products, offers, new launches, improvements, or platform enhancements.
All such communication is sent strictly in accordance with applicable telecom regulations, user consent preferences, and opt-out guidelines. You may opt out of promotional communication at any time; however, essential transactional or service-related alerts will continue to be delivered as they are necessary for platform usage, operational continuity, and account security.
Cookies help us:
Disabling cookies may affect certain functionalities.
Our website may contain links to third-party pages. We do not control their data handling, privacy practices, or security implementations. Users must review their policies before engaging.
Our services are not intended for minors under 18. We do not knowingly collect information from children. If detected, such information is removed immediately from our systems.
If your data is transferred outside your jurisdiction, we ensure that equivalent data protection measures and security controls are applied in accordance with international standards.
We may modify this privacy policy from time to time based on legal changes, service updates, or platform enhancements. The updated version will be published with a revised effective date, and continued use of the platform signifies acceptance of changes.
For all privacy concerns, disputes, compliance queries, or data-access requests, you may contact our official support team or the appointed Grievance Officer. All grievances are addressed within the legally mandated response timeline.
Email: Support@onesetu.com
Phone: +91 7030010320
Address: Office No 7, Golden park, Satpur, Nashik, Maharashtra - 422007