Effective Date: 15-12-2025
Welcome to Onesetu (“Onesetu”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) constitute a legally binding agreement between you and Onesetu governing your access to and use of our website, applications, APIs, and any other related platforms or Services (collectively referred to as “Services”). By accessing or using our Services in any manner, you acknowledge that you have read, understood, and agree to be fully bound by these Terms, as well as our Privacy Policy and any other policies posted on the website, which are incorporated herein by reference.
It is important that you read these Terms carefully. If you do not agree to these Terms, you are strictly prohibited from accessing or using the Services. By using the Services, you further agree that Onesetu may update, modify, or amend these Terms at any time without prior notice, and your continued use of the Services after such changes shall constitute your acceptance of the updated Terms. These Terms are applicable to all users, including individuals, organizations, businesses, or any other entity accessing or using the Services in any manner. You also acknowledge that by accessing our website, you are subject to any posted guidelines, rules, or instructions applicable to the Services, which may be updated by Onesetu from time to time, and all such guidelines or rules are incorporated by reference into these Terms.
In order to ensure responsible and legal use of Onesetu Services, users must meet the following eligibility requirements. You must be at least 18 years of age to create an account and access the Services. Users who are below 18 years of age must obtain explicit consent from a parent or legal guardian to use the Services and enter into this legally binding agreement. Individuals must have the legal capacity to enter into binding contracts under Indian law, and organizations, businesses, or other entities accessing Onesetu Services must possess the authority to bind their respective organization or entity to these Terms.
Furthermore, all users must comply with all applicable laws and regulations, including but not limited to the Information Technology Act, 2000, the Indian Contract Act, 1872, and international regulations such as GDPR for users in the European Union and CCPA for California residents, where applicable. Users are also responsible for ensuring that the information provided during account registration is complete, accurate, and up-to-date, and they must maintain this information throughout the use of the Services. Failure to meet eligibility requirements or provide accurate information may result in immediate suspension or termination of access to the Services, at Onesetu’s sole discretion.
Certain features of Onesetu Services require users to create an account by providing accurate, complete, and updated information. During registration, you must supply your real name, contact information, and any other information requested by Onesetu. You are fully responsible for maintaining the confidentiality of your account credentials, including your username, password, and any other means of authentication provided by Onesetu. You further agree that you are solely responsible for all activities conducted under your account, including purchases, content submissions, communications, and interactions with the Services.
You agree to notify Onesetu immediately if you become aware of any unauthorized access, use, or disclosure of your account information, or if any other security breach occurs. You also acknowledge that Onesetu may suspend, terminate, or restrict your access to the Services in the event of a breach of account security, fraudulent activity, or unauthorized use of your account. Maintaining strong security practices, including the use of secure devices, strong passwords, and safe connectivity, is the sole responsibility of the user.
Users of Onesetu Services are expected to act responsibly, ethically, and lawfully. You are strictly prohibited from engaging in any activity that violates local, national, or international law, including but not limited to data protection regulations, intellectual property rights, and contractual obligations. Users must not engage in any fraudulent, misleading, or harmful activity, including impersonation, phishing, or unauthorized access to other users’ accounts or sensitive information.
You are prohibited from transmitting any spam, malware, viruses, or unauthorized advertising through the Services. Furthermore, reverse engineering, decompiling, tampering with, or attempting to derive the source code of Onesetu platforms, APIs, or software is strictly forbidden. Interfering with the normal operation of the Services, attempting to disrupt other users’ access, or gaining unauthorized access to any system, network, or account constitutes a violation of these Terms.
Any breach of the above obligations may result in immediate account suspension or termination, deletion of content, and legal action. You also agree to indemnify and hold harmless Onesetu against any claims, losses, or damages arising from your violation of these obligations.
Onesetu provides a wide range of communication and digital engagement solutions, including SMS, RCS, Voice, Cloud Calling, WhatsApp Business API, Enterprise Email, and related automation and API tools for businesses. The scope, availability, and functionality of these Services may be modified, upgraded, suspended, or discontinued by Onesetu at any time, without prior notice.
While Onesetu makes every effort to maintain uninterrupted access to Services, we are not liable for temporary service disruptions due to maintenance, upgrades, system failures, or third-party service interruptions. Users are responsible for maintaining the devices, software, and connectivity required to access the Services in a secure and reliable manner. Onesetu may introduce new features, tools, or integrations to the Services at its sole discretion, and your continued use of the Services constitutes acceptance of these changes.
All payments, subscription fees, and usage-based charges for Onesetu Services are detailed on our website and billing portals. Payments must be made via authorized payment gateways only. Unless explicitly stated, all payments are non-refundable, and partial refunds may only be issued at Onesetu’s sole discretion in exceptional circumstances.
Late payments may incur interest charges, suspension of access, or termination of Services. Users are solely responsible for paying any applicable taxes, levies, or duties, including GST or other statutory charges imposed by government authorities.
All content, software, designs, logos, trademarks, and other intellectual property made available through Onesetu Services are the exclusive property of Onesetu or its licensors. Users are granted a limited, non-exclusive, non-transferable license to access and use the Services solely for legitimate business or personal purposes.
Users are strictly prohibited from copying, distributing, reproducing, modifying, or creating derivative works from Onesetu intellectual property without explicit written permission. Any feedback or suggestions provided to Onesetu may be used freely, without obligation to compensate the user, and may be incorporated into future updates or services.
Onesetu Services may include links, APIs, or integrations with third-party websites or platforms. Onesetu does not control or endorse these third-party services and is not responsible for their content, security, or privacy practices. Users access third-party services at their own risk and are responsible for compliance with any applicable third-party terms of use.
Users may submit content such as text, images, videos, feedback, or other materials (“User Content”) via Onesetu Services. By submitting User Content, you retain ownership of your content while granting Onesetu a worldwide, royalty-free, sublicensable license to use, reproduce, modify, distribute, and display your content across any media or platform.
You represent and warrant that your content does not violate any law, infringe upon intellectual property rights, or violate the rights of any third party. Onesetu reserves the right to remove, edit, or restrict access to any User Content at its sole discretion without prior notice. Users remain fully responsible for the legal and social consequences of any content they submit.
Onesetu is committed to protecting the privacy and security of its users. All personal and sensitive information collected through the Services is governed by our Privacy Policy, which outlines the types of information we collect, how it is stored, used, and shared. Users consent to the collection, storage, and processing of their data as required to provide and improve our Services.
We comply with all applicable data protection laws, including Indian privacy regulations, GDPR for European Union residents, and CCPA for California residents, where applicable. Sensitive user data is stored securely and encrypted using industry-standard protocols, and we implement reasonable administrative, technical, and physical measures to protect user data from unauthorized access, disclosure, alteration, or destruction. Users acknowledge and agree that while Onesetu takes substantial measures to protect their data, no system is completely secure, and we are not responsible for unauthorized access or disclosure caused by circumstances beyond our control.
Onesetu reserves the right to suspend, limit, or terminate user accounts at its sole discretion, without prior notice, in cases of violations of these Terms, inactivity, non-payment, fraudulent activities, or as required by law. Users may also choose to terminate their accounts by providing written notice to Onesetu.
Upon termination or suspension, users may lose access to the Services, data, and User Content stored within the platform. Onesetu shall not be liable for any loss, damage, or inconvenience resulting from such termination or suspension. However, termination does not relieve users of obligations arising prior to termination, including payment obligations, indemnification responsibilities, or compliance with applicable law.
(A) YOU EXPRESSLY AGREE THAT YOUR USE OF ONESETU SERVICES IS AT YOUR SOLE RISK. NEITHER ONESETU NOR ANY OF ITS EMPLOYEES, OFFICERS, AGENTS, LICENSORS, OR THIRD-PARTY SERVICE PROVIDERS WARRANT THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. ONESETU MAKES NO GUARANTEE REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES, NOR REGARDING THE ACCURACY, RELIABILITY, OR CONTENT OF ANY INFORMATION, SERVICE, OR MATERIAL PROVIDED THROUGH THE SERVICES.
(B) THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT TO THE EXTENT THAT SUCH WARRANTIES CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
(C) TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ONESETU, ITS AFFILIATES, EMPLOYEES, OFFICERS, AGENTS, OR LICENSORS BE LIABLE FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, SYSTEM OR DEVICE FAILURE, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OR INABILITY TO USE THE SERVICES, OR DUE TO ANY ALLEGED ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN SERVICE, COMMUNICATION FAILURE, CYBER INCIDENT, OR UNAUTHORIZED ACCESS TO OR ALTERATION OF RECORDS, CONTENT, OR TECHNOLOGY.
THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF WHETHER CLAIMS ARE BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ONESETU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, YOU SPECIFICALLY ACKNOWLEDGE THAT ONESETU IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, OR CONDUCT OF OTHER USERS OR THIRD PARTIES, INCLUDING ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL MATERIAL OR INTERACTIONS.
IF ANY PORTION OF THIS LIMITATION OF LIABILITY IS PROHIBITED OR LIMITED BY APPLICABLE LAW, SUCH LIMITATION SHALL APPLY ONLY TO THE EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless Onesetu, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of:
This obligation to indemnify survives termination of your account or access to the Services. Onesetu reserves the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully in such defense.
These Terms are governed by the laws of India, including the Information Technology Act, 2000, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms, the Services, or User Content shall be resolved primarily through binding arbitration under the provisions of the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed in accordance with the Act, and the venue shall be Nashik, Maharashtra, India.
By agreeing to these Terms, users waive the right to participate in class-action lawsuits, unless such waivers are prohibited by law. Arbitration shall be conducted in English, and the decision of the arbitrator shall be final, binding, and enforceable in any court of competent jurisdiction. If any part of this arbitration agreement is found unenforceable, the remaining provisions of this Section and Terms shall remain valid and binding.
Onesetu shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to:
In such circumstances, Onesetu may suspend or delay performance without liability, and users agree that they shall not hold Onesetu responsible for any resulting loss or damage.
If any provision of these Terms is determined by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent and purpose of the invalidated provision. This ensures that the Terms remain enforceable and applicable in their entirety.
These Terms, together with the Privacy Policy, Service Level Agreements, and any other agreements explicitly incorporated herein, constitute the entire understanding and agreement between you and Onesetu concerning your use of the Services. They supersede all prior or contemporaneous communications, representations, or agreements, whether written or oral, relating to the subject matter herein. No waiver, modification, or amendment of these Terms shall be valid unless in writing and signed by an authorized representative of Onesetu.
Onesetu reserves the right, at its sole discretion, to update, modify, or amend these Terms at any time. Material changes will be communicated to users via email notifications or prominent notices on the website. Continued use of the Services after such notice constitutes acceptance of the updated Terms. Users are encouraged to review these Terms regularly to stay informed about their obligations and rights.
If you have any questions, concerns, or requests regarding these Terms, your account, or the Services, you may contact Onesetu at:
Email: support@onesetu.com
All communications must be in writing. Onesetu will respond in a reasonable timeframe and address all queries in accordance with its operational procedures and applicable law.